Page 1 of 2

Customer Experience Survey

Your input as an expert in this field is invaluable to us. By completing our short survey on improving customer experience, you'll have a direct impact on the development of tailored content resources that address the specific needs of telecoms and customer experience stakeholders.

Your responses will remain anonymous. We'll collate the results and share the insights in the next edition of The Conntac Chronicles, our LinkedIn newsletter for industry professionals.

The survey is just 6 questions, carefully designed to take only 2 minutes of your time. 

Thank you for your willingness to participate. Should you have any questions or require further assistance, please don't hesitate to contact us.

Conntac GmbH
Werner-von-Siemens-Str. 6, 86159 Augsburg
info@conntac.net
www.conntac.net/en/

How would you rate your current CX?

How would you rate your current CX?
very poorexcellent

What challenges do you see regarding CX in your organisation? (Select all that apply)

What challenges do you see regarding CX in your organisation? (Select all that apply)

Have you already taken action in your organisation to improve customer experience (CX)?

Have you already taken action in your organisation to improve customer experience (CX)?

Are you already using methods, tools or platforms to support your CX? If so, which ones?

Which areas in your organisation do you see as potential starting points for CX improvements? (Select all that apply)

Which areas in your organisation do you see as potential starting points for CX improvements? (Select all that apply)

How important would you rate the use of self-service solutions for optimising CX?

How important would you rate the use of self-service solutions for optimising CX?
not importantvery important